Return & Shipping Policy
We are committed to delivering your order in a timely and efficient manner. Here’s everything you need to know about our shipping process:
- Processing Time: All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the following business day.
- Shipping Methods: We offer standard and expedited shipping options. Delivery times may vary based on your location.
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Shipping Costs: Shipping fees are calculated at checkout based on your location and chosen shipping method. We offer free standard shipping on orders over 499.
- Order Tracking: Once your order has shipped, you will receive a tracking number to monitor your package’s progress.
Return Policy:
We want you to love your purchase! If you are not fully satisfied with your order, you may return eligible items within 30 days of receipt. Please review our return guidelines below:
- Eligibility for Returns: Items must be unworn, unwashed, and in their original condition with tags attached. Items that have been worn, washed, or damaged will not be accepted for return.
- Exclusions: Final sale items, clearance items, and gift cards are not eligible for return.
- How to Return: To initiate a return, please email us at [insert email address] with your order number and reason for return. We will provide you with a return authorization number and instructions.
- Return Shipping: Customers are responsible for return shipping costs unless the item is defective or an error was made on our part.
- Refund Process: Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-7 business days.
- Exchanges: We do not offer direct exchanges at this time. If you’d like to exchange an item for a different size or color, please return the original item and place a new order.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the issue. We will provide a prepaid return label and issue a full refund or replacement.